Refund policy

We have a 15-day return policy, which means you have  15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.
To start a return, you can contact us at iveraclo@outlook.com. 
Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at iveraclo@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Order Cancellations 

If you request to cancel your order after it has been placed, a £10 administration fee may be deducted from your refund to cover processing and staff time.

 

Undeliverable Packages Due To Incorrect or Incomplete Address

It is the customers responsibility to provide accurate and complete shipping information at checkout. If a package is returned due to incorrect, incomplete or unverified details:

  • Our team will contact you via the email provided to resolve the issue
  • If there is no response within 90 days, the order will be considered abandoned. 

In such cases, no refund or replacement will be issued.

Double check your address before placing the order. If you've already ordered and suspect an error, contact us immediately.

 

Responsibility After Delivery

Once delivered to your address, all responsibility transfers to the recipient. IVERA is not liable for:

  • Theft
  • Damage
  • Loss after successful delivery

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). The 30 day money back guarantee/warranty is valid on defective items only. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Please note our hoodies and t-shirts are mesh.


Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at iveraclo@outlook.com.